RETURNS & REFUNDS & ORDER CANCELLATIONS
Our return, exchange, and refund policy last 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.
What items are returnable?
--Within 30 days of the order date.
--In original condition.
--Unused or undamaged;
--In the original packaging
If your order has a problem, contact us by email or Whatsapp through the contact page. Please DO NOT ship the product back without authorization through the return process. We will get back to you ASAP once you contact us.
If you receive the product from us with some problems, please hold the product and all packaging. With your cooperation and photos of your package and item(s), we’ll offer a solution and ship the replacement after we confirm the problem.
• Received defective item?
• Received the wrong item?
• Return and Get a Replacement
• Return and Refund
Returns/Exchanges shall be processed in a timely manner to better serve our customers' needs. Please allow for 3-4 business days for processing from the date of delivery. Arrangements for a return (merchandise not needed) must be made within 30 days of the original receipt date (this is when the package arrives in your hands, not when you place the order). Only parts in new, unused condition may be returned to yplang.com for a refund if "not needed". Make sure to inspect your repair parts carefully upon receipt. Before sending anything back you must contact yplang.com via our RMA Module on the site. You will log in, go to my account, click on the order you wish to RMA, click on the RMA button and move through the RMA process. If you do not have an account, you must contact yplang.com by completing the Contact Us form or via email, to obtain a manual return authorization (RMA). RMA numbers are valid for 30 days from the date of issue. An RMA number does not imply that credit or exchange will be given, it is only an authorization to return a part to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
yplang.com is not responsible for parts returned without an authorization number/form. Any part returned to yplang.com without the proper authorization and paperwork may take additional time to process the return. All return requests are handled on a case-by-case basis. If in doubt, please contact us and we’ll do our best to help you get it taken care of.
Return postage is firmly the responsibility of the sender. Any packages sent back to YPLANG via Return to Sender method will be charged the additional shipping cost in the amount of $4.99-$9.99 depending on the final cost incurred.
All shipping charges are non-refundable.
Return Shipping Cost and Insurance
Shipping and insurance costs associated with returns are firmly the responsibility of the sender. As the return shipper, you are responsible for making sure that the return package arrives to us safely, and without damage. yplang.com does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while yplang.com will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.
If you have placed an order and need to cancel it for any reason please contact us immediately. Once an order is in shipped status it cannot be canceled. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.